Lead nurture
- The problem
- Enquiries go cold while the team is busy.
- How it works
- Forms and quizzes tag each lead and start condition specific journeys for back, neck or shoulder pain.
- The benefit
- Fewer lost enquiries, more bookings.
Make your physio clinic more
predictable, more profitable, and less dependent on you.
PhysioLeads gives private clinics the systems to convert more enquiries, reactivate past patients, automate communication and stay organised as they grow.
- Built inside a real UK clinic group
- Cliniko integration
- Campaigns come built
- Made for private clinics
Sound
familiar?
- Gaps in the diaryEmpty slots you only notice when it's too late.
- Not enough new patientsMarketing is hit and miss, so growth never feels steady.
- Enquiries not followed upPeople get in touch, then quietly book elsewhere.
- Feels disorganisedNotes, lists and inboxes everywhere, nothing joined up.
- Constantly checkingYou can't trust it's done unless you look yourself.
- Staff need me for everythingEvery question and decision lands on your desk.
- Panic when someone leavesKnowledge walks out the door with them.
- New staff = extra workOnboarding falls on you, every single time.
- Can't switch off on holidayThe laptop comes too, just in case.
- Bigger clinic, more tiredGrowth was meant to make things easier. It hasn't.
- Always thinking about workEvenings and weekends still belong to the clinic.
- Revenue left on the tablePast patients who'd come back, if only someone asked.
You cannot build a bigger clinic on
unstable foundations.
The diary gaps, the missed enquiries, the constant checking, the staff questions, the tiredness. Those are the cracks you can see.
Underneath them are systems that rely on memory, manual follow up and processes that live in your head.
Adding more marketing, more patients, more staff or more locations doesn't fix those cracks. It puts more weight on them.
Your clinic isn't failing. It has simply outgrown the systems it was built on. Stronger foundations are what let it carry more without becoming more chaotic.
See how PhysioLeads strengthens themSee how PhysioLeads fixes thisWhat you can see
Diary gapsMissed enquiriesConstant checkingStaff questionsOwner exhaustion
What's underneath
Two ways to grow
As your clinic grows, it should become
more predictable, not more chaotic.
The same growth that used to create more pressure becomes easier to manage once the clinic runs on systems.
Without PhysioLeads
A reactive clinic
- The clinic feels reactive.
- Leads get missed or followed up inconsistently.
- Past patients disappear into the database.
- Reviews depend on staff remembering to ask.
- Patient follow up depends on individual habits.
- You keep checking whether things have been done.
- Growth creates more admin and more decisions.
- Staff changes create disruption.
- You get more tired as the clinic gets bigger.
- Revenue leaks out of the business.
With PhysioLeads
A systemised clinic
- The clinic becomes more predictable.
- Leads enter the right follow up automatically.
- Past patients are reactivated through structured campaigns.
- Reviews and testimonials are requested automatically.
- Patient communication happens at the right stages.
- The team can see what needs doing.
- You have far greater visibility.
- Growth becomes easier to control.
- Staff follow systems instead of relying on memory.
- More value is captured from the leads and patients you already have.
Stop losing revenue
you've already paid to create.
Every enquiry, booking and past patient cost you time and money to win. Most clinics lose a share of that value quietly, through gaps in follow up. The opportunity is usually already inside the business.
Lead conversion
Enquiries go straight into the right nurture journey, so fewer go cold before they book.
First appointments
Welcome sequences build confidence and keep the visit front of mind, so fewer first appointments are lost.
Patient retention
Feedback at key stages flags patients who are unsure or unhappy before they disappear.
Patient engagement
Patients learn why completing their plan matters at the right points, rather than drifting off part way.
Memberships and services
Relevant memberships and additional services reach suitable patients at the right time.
Reactivation
Discharged and dropped-off patients get structured follow up over the months that follow.
Referrals
Happy patients are asked at the right moment, so word of mouth stops depending on luck.
Reviews and testimonials
Google reviews and video testimonials are requested automatically, helping every future enquiry convert.
Targeted marketing
Send relevant messages to groups by condition, status or history, not one email to everybody.
The operational side
Less remembering. Less checking.
Fewer things falling through the cracks.
PhysioLeads creates tasks, stores communication, triggers workflows and standardises follow up, so the important processes keep moving even when people are busy or away.
- Tasks are created automatically when a person needs to act.
- Every message is kept in one place the whole team can see.
- Workflows start at the right stage without anyone remembering.
- Follow up is the same, whoever is on the front desk.
- Processes keep moving when someone is off, busy or leaves.
Automation doesn't remove people. It removes the avoidable reliance on memory.
See how the system worksThe same systems that make your clinic easier to run also make it more profitable.
More control. More consistency. More enjoyable.
Built by a real clinic owner,
for clinic owners.
Joe Sharp didn't build PhysioLeads because he wanted to create another CRM. He built it because he needed his own clinics to be more profitable, more predictable and less dependent on him.
Starting from one treatment room, Joe built a completely cash pay clinic group that is now approaching seven figures in annual revenue. He did it in areas where disposable income can be limited, and where patients can get healthcare free through the NHS.
The systems behind that growth became PhysioLeads. Today Joe doesn't need to work clinically in the business. The clinics keep running while he's away, because the systems are built into the operation rather than stored in his head.
See the systems behind the clinicsSee the systemsThe journey
-
01
Head physio
Head physiotherapist in professional football.
-
02
One treatment room
Went it alone with a single room and a completely cash pay model.
-
03
Built PhysioLeads
Each live problem got a system, then the same systems ran in every new location.
-
04
3 clinics
Built demand in areas where money is tight and patients can see the NHS for free.
-
05
Today
A multi clinic group approaching seven figures that runs without Joe treating or checking in.
How it works
One system connecting the important parts of the
clinic journey.
The right person moves into the right process at the right time. Automatically where it should be, with your team where it matters.
- 01
Enquiry or booking
A patient fills in a form, takes a quiz or books in Cliniko.
- 02
Details arrive
Their information lands in PhysioLeads automatically. No re-typing.
- 03
Tagged correctly
Condition, source and stage are tagged, so the system knows who they are.
- 04
Right journey starts
The matching follow up begins: nurture, welcome, feedback or reactivation.
- 05
Messages go out
Emails and texts are sent at the right moment, without anyone remembering.
- 06
Tasks for the team
Where a human is needed, a task is created and assigned to the right person.
The system
Everything you need to make the clinic run more
consistently.
Sixteen clinic systems, already built. Each one fixes a leak you probably recognise.
Reactivation
- The problem
- Past patients quietly disappear from the diary.
- How it works
- Tracks how people leave (discharge, drop off, imaging) and triggers follow up or tasks over the following months.
- The benefit
- A repeatable way to bring suitable patients back.
Plans of care and memberships
- The problem
- Patients never hear about the options that would help them most.
- How it works
- Campaigns explain plans of care, memberships and added services at the right point in the journey.
- The benefit
- Higher lifetime value, steadier revenue.
Segmentation
- The problem
- Everyone gets the same message, so most of it is ignored.
- How it works
- Group your database by condition, status, booking history or enquiry type and send relevant messages.
- The benefit
- Unlocks value already sitting in your database.
Email marketing
- The problem
- Newsletters happen when someone finds the time.
- How it works
- Send broadcasts and automated campaigns to leads, patients, discharged patients and members from one place.
- The benefit
- Consistent contact with your existing audience.
Welcome sequences
- The problem
- New patients cancel before they ever arrive.
- How it works
- Every new booking enters a welcome journey explaining what to expect and keeping the appointment front of mind.
- The benefit
- More first appointments attended.
Reviews and testimonials
- The problem
- Reviews depend on staff remembering to ask.
- How it works
- Google review requests go out at the right stage and time of day, and suitable patients are asked for video testimonials.
- The benefit
- A stronger reputation without another manual job.
Feedback and drop off prevention
- The problem
- Unhappy patients leave without saying a word.
- How it works
- Feedback forms at key stages flag anyone uncertain, unhappy or unclear about their care.
- The benefit
- Problems caught early, before patients vanish.
All communications in one place
- The problem
- Conversations are scattered across inboxes and phones.
- How it works
- One clear record of what was sent, what was answered and what still needs action.
- The benefit
- Fewer missed conversations, smoother handovers.
Dashboard and visibility
- The problem
- You have to ask three people to know what is going on.
- How it works
- Leads, patients, follow up and activity in one view.
- The benefit
- More control, fewer blind spots.
Tasks and workflows
- The problem
- Everything relies on someone remembering.
- How it works
- Tasks are created automatically when a person is needed, plus recurring processes for admin and insurance expiry.
- The benefit
- The system tells the team what to do, not you.
Recruitment pipeline
- The problem
- A resignation means a panic hire.
- How it works
- Website applications are stored, tagged and kept as a talent pool for the next vacancy.
- The benefit
- Recruitment becomes a system, not a crisis.
Training, onboarding and SOPs
- The problem
- Know-how walks out when somebody leaves.
- How it works
- Store onboarding, training videos, courses and SOPs in one place.
- The benefit
- New staff follow a repeatable process.
Cliniko integration
- The problem
- Staff type the same details into two systems.
- How it works
- New bookings move into PhysioLeads automatically, get tagged and start the right journey.
- The benefit
- Works in the background, no duplicate entry.
Courses and membership areas
- The problem
- Education and extra products live somewhere else.
- How it works
- Create areas for patient courses, internal training or paid content.
- The benefit
- Deliver more value inside the same system.
All communications in one place
Stop searching across different places to work out
what happened.
Emails, texts and follow up in one clear record. Your front desk knows where every conversation stands, and so do you.
- See what has been sent, answered and still needs action
- Clean handovers when someone is off or leaves
- Clear ownership, so nothing falls between people
- Fewer missed enquiries, less checking
Scaling and replication
Without systems, scale multiplies chaos. With systems, scale multiplies what already works.
The geography can change. The system does not have to.
Single site
Control
Get the clinic running the same way every day, whoever is on shift. Less checking, fewer decisions landing on you.
Growing team
Consistency
New staff follow systems instead of habits. Processes survive when people change.
New locations
Replication
Joe moved into new areas and applied the same systems. The location changed. The operating model did not.
The holiday test
What happens to your clinic when
you go away?
A clinic is not truly systemised if you cannot leave it alone. Be honest with these four.
- 1
Do you still check whether enquiries have been answered?
- 2
Do you wonder if anyone called the patient who cancelled?
- 3
Are you replying to staff questions from the sun lounger?
- 4
Is there a nagging feeling that something has been forgotten?
The process does not stop because one person is away.
PhysioLeads keeps workflows running, communication visible and tasks moving, so you can leave the clinic without mentally taking it with you.
- The lead nurture continues
- The review request still goes out
- The reactivation campaign still runs
- The task is still created
- The communication is still visible
Why not generic CRM software?
An empty toolbox or a clinic
operating system?
Generic software gives you tools. PhysioLeads gives you the clinic systems already built, so you are not buying a blank platform and spending months working out what to do with it.
Generic CRM
An empty toolbox
- A blank platform to configure
- Campaigns written from scratch
- Patient journeys you have to design
- Months working out what to build
- Built for every industry
PhysioLeads
Built-in clinic systems
- Built around private clinic workflows
- Campaigns and lead nurture come built
- Reactivation, reviews and memberships come built
- Recruitment and operational workflows come built
- Connects to Cliniko so it all runs automatically
Generic software gives you a toolbox. PhysioLeads gives you the clinic systems already built inside it.
Cliniko integration
Built to work with the way your clinic
already operates.
PhysioLeads connects into your clinic workflow rather than sitting beside it. When a new patient books, their details can move across within minutes and the right automation begins.
Cliniko
New patient books
In your diary as normal
PhysioLeads
Details arrive and are tagged
Within minutes, no re-typing
Automation
The right journey starts
Welcome, reminders, tasks
- No duplicate entry
- Correct tags applied
- Journeys start automatically
- Runs in the background
Proof
Built from results,
not theory.
PhysioLeads already runs real processes inside a real, cash pay clinic group. It was developed from the systems Joe Sharp uses every day.
- Ex pro footballhead physiotherapist
- One roomwhere the clinic group started
- 100% cash payin an NHS-free-at-point market
- Approaching seven figuresin annual revenue
- Multi-siteexpansion using repeatable systems
- No longer treatsthe clinics perform without him
Coming soon
Clinic case studies
Results from clinics running PhysioLeads will be published here as they are verified. Want to see the system working today? Ask for a walkthrough in your demo.
The location changed. The operating model stayed consistent. That is what made expansion repeatable.
Pricing
It does not need to transform your entire clinic to
pay for itself.
The system only needs to stop a small number of missed opportunities each month to cover its cost.
One simple plan
£500/ month
- All 16 clinic systems
- Built-in campaigns and journeys
- Cliniko integration
10 sessions×£50=£500
One extra ten session plan of care covers the month. And that ignores everything else the same systems do.
Not even counted
- Reactivated past patients
- Better lead conversion
- Fewer cancellations
- Memberships and added services
- More reviews and testimonials
- Hours of admin saved
Book a demo
See what PhysioLeads could
systemise inside your clinic.
Better follow up, better visibility and more value from every opportunity, with a clinic that relies less on you. We will show you exactly where it would fit.
- More predictable
- More profitable
- Better follow up
- Better visibility
- Less dependent on you